Dispatch board
The dispatch board is a matrix. Rows are technicians grouped by team (plus an "Unassigned" lane at the top). Columns are statuses — Scheduled, In Progress, Customer Not Present, Completed.
Drag-and-drop
Drop any work-order card into any cell. Roldesk does two things at once:
- Reassigns the order to the technician owning that row (or unassigns if dropped into the top lane).
- Changes status to the column you dropped into.
It's a single backend call — the order's audit log records both changes in one entry.
Status colors
Each status column uses the color you set in Settings → Field Service → Order Statuses. Add a new status there with a custom color, hit save, and the new column lights up immediately. The same color flows through to the badge on the order header, the list view, the calendar, and the customer portal.
Editing the scheduled time
Click the date / time chip on any card to open a quick reschedule modal. No need to open the full order page.
Collapsed cells
Cells with more than 5 orders switch to a slim card layout — title + date chip only, one line per card — so a busy lane can't stretch the row vertically. Beyond 3 cards a +N more pill collapses the overflow; click it to expand inline.
Filters
Top-right of the page has two filters: priority (LOW → EMERGENCY) and "Today only". They narrow the cards rendered in every cell — the row structure stays the same so it's clear how the day looks for each tech.