This page explains how to delete your Roldesk account and the personal data associated with it, what gets removed, what may be retained, and how to reach us with an erasure request. It applies to the Roldesk web app and the Roldesk mobile app (com.roldesk.field), operated by Roldesk Digital Solutions LLC.
1. Field technicians & team members (mobile app)
If you use the Roldesk mobile app as a member of a company's workspace, you can delete your own account directly from the app:
- Open the Roldesk app and go to Profile.
- Tap Delete account at the bottom of the screen.
- Confirm. Your account is deleted immediately and you are signed out.
When you delete your account, we permanently remove:
- Your sign-in credentials (email and password) and all active sessions.
- Your profile details: name, email, phone number, and photo.
- Your location history (GPS pings recorded during shifts).
- Your registered push-notification tokens and device information.
- Your skills, certifications, and notification preferences.
2. Workspace owners (web app)
If you are the owner of a Roldesk workspace, deleting your personal account would remove the entire workspace and every team member, so it is handled through the workspace-deletion flow instead:
- Sign in to the web app at www.roldesk.com.
- Go to Settings → Delete workspace.
- Confirm. Deletion is scheduled and all workspace data — customers, work orders, invoices, members, files, and photos — is permanently purged after a short grace period during which you can cancel.
3. Data we retain, and for how long
After you delete your account, business records that your employer is legally required to keep (for example completed work orders, shift durations for payroll, and invoices) are retained in anonymised form — they no longer contain your name, email, phone, photo, or location and can no longer be linked back to you. Where we act as a data processor for your employer, your employer is the controller of that workspace data and sets its own retention. We retain the minimum data required to comply with legal, tax, and accounting obligations, after which it is deleted or fully anonymised.
4. Request deletion by email
If you cannot access the app, or you want us to erase your personal data on your behalf, email info@roldesk.com from the address associated with your account with the subject "Delete my account". We verify the request and complete deletion within 30 days, and confirm by email when it is done.
For more on what we collect and why, see our Privacy Policy. Questions? Contact info@roldesk.com.