Password and account recovery

Forgot your password

1. Go to /signin and click Forgot password?.
2. Enter the email on your Roldesk account.
3. Click Send recovery email.
4. Check your inbox and spam folder. Click the link in the email.
5. Set a new password (8 characters or more) on the page that opens.
6. Sign in with the new password.

The recovery email comes from noreply@mail.app.supabase.io. If you don't see it within a minute, search your inbox for "Roldesk" or "Supabase" — Gmail filters them aggressively.

The link says "PKCE code verifier not found"

You opened the recovery link in a different browser from where you requested it. Open the email link in the same browser you requested the reset from, or request a new reset on the device you'll use.

(If you're still stuck, the new email link uses a server-side flow that works cross-device. Make sure you're using the most recent link you received.)

You don't have access to the email anymore

You'll need help from a workspace owner:

1. The owner goes to Settings → Users → finds your member record → updates the email.
2. You'll receive a confirmation link at the new email. Click it.
3. Use Forgot password? to set a new password.

If you ARE the owner and lost access to your email entirely, contact us at info@roldesk.com from a recognisable address. We'll verify identity and update the email manually.

You're locked out after too many failed attempts

Wait 15 minutes — Supabase Auth temporarily rate-limits sign-in attempts to deter brute-force. After the cooldown, Forgot password? is the fastest way back in.

Two-factor authentication

Not yet supported. We're planning to add TOTP / passkeys; sign up for product updates on the contact page if you'd like a heads-up when it ships.