Getting help

There are three ways to reach us, and they all land in the same place — a support ticket our team works from.

1. From inside the app

Signed in? Open Help & Support in the sidebar. Pick a category (Billing, Technical issue, Account, Bug report, Feature request, or Other), add a subject and description, and send. As you type the subject, we surface matching help articles in case one answers your question on the spot.

When you submit, we open a ticket, email you a confirmation, and route it to the right person. You can reply straight to that confirmation email and it attaches to the same ticket.

2. From the website

Not signed in? Go to the Contact support page in the help center and use the same form. You'll get the same confirmation email and ticket.

3. By email

Prefer email? Write to support@roldesk.com. Every email opens a ticket automatically, so nothing gets lost.

What to expect

• An auto-acknowledgement email with your request summarized, so you know it arrived.
• A reply from our team, typically within one business day.
• Replying to our emails keeps the whole conversation on one ticket.

Tip: search first

The help center's search covers every published article. A quick search often answers common "how do I…" questions faster than waiting on a reply — and the contact form suggests articles automatically while you describe your issue.